The CM Punjab Rashan Card 2025 is a lifeline for low-income families but what if you’re eligible and still left out? Whether your name didn’t appear in the list, the card never arrived, or someone asked you for a bribe you have the right to complain, and the system is built to listen.
👇 This guide covers:
✅ Who can complain
✅ Step-by-step complaint process
✅ Helplines, rules, and follow-ups
✅ How to deal with common issues
🧑⚖️ Who Can File a Complaint?
You can and should file a complaint if:
- You completed the PSER survey but didn’t get the card.
- You received the Rs. 10,000 Ramzan relief, but no Rashan Card.
- You were wrongly marked ineligible despite being eligible.
- You were asked for money during survey or registration.
- Your card was collected by someone else without permission.
Note: Filing a complaint is 100% free. No official is allowed to demand money. If they do, report it immediately.
👉 Also Read: Punjab Ration Card Helpline Number
CM Punjab Rashan Card Complaint Process
The CM Punjab Rashan Card program aims to support eligible families, but some may face issues such as not receiving the card, registration mistakes, or being incorrectly marked as ineligible. If this happens, you can file a complaint by visiting your nearest Khidmat Markaz or using the online PSER portal. Make sure to bring your CNIC and any proof of previous aid. Officials will review your complaint and provide guidance on the next steps. The government is committed to making this process simple, fair, and accessible for all.
🛠️ Step-by-Step: How to File a Complaint
Option 1: Visit Your Nearest Khidmat Markaz
- Bring your original CNIC
- Explain the issue clearly to the officer
- Share proof (old SMS, receipt, survey slip, etc.)
- Fill the complaint form
- Wait for confirmation via SMS or call
Option 2: File Online via PSER Portal
- Go to: https://pser.punjab.gov.pk
- Navigate to the complaint section
- Enter your CNIC, contact info, and issue details
- Upload any supporting documents (if available)
- Submit and wait for follow-up
📞 Helpline & Follow-up Support
Official Helpline Number: ☎️ 0800-02345 (toll-free)
After filing your complaint, you’ll get:
- A tracking number or complaint ID
- Updates via SMS or phone call
- Guidance for next steps, if needed
If no response within 7 working days, revisit the Khidmat Markaz or escalate via helpline.
⚠️ Rules to Know Before Filing a Complaint
Make sure you meet the program’s basic eligibility:
✅ Punjab resident
✅ Valid CNIC
✅ Income under Rs. 50,000/month
✅ Not a tax filer or government employee
✅ Only one card per household
❌ Don’t file a complaint if you don’t meet these it will be rejected without review.
🔁 Most Common Problems + Smart Solutions
| Problem | Solution |
| Card not received despite eligibility | Visit Khidmat Markaz with proof |
| Name listed but someone else took card | File identity theft complaint |
| Asked to pay money during registration | Report to helpline immediately |
| Already registered in PSER but marked ineligible | Ask for data re-verification |
🛑 Warning: Scam & Bribery Alerts
- 🚫 Never pay anyone to “speed up” your registration
- 🕵️ Report anyone asking for money to the PSER helpline
- ✅ Use only official channels to file complaints
📬 Government’s Message to You
Chief Minister Maryam Nawaz has promised a fair, transparent, and corruption-free Rashan Card system. If something goes wrong, your voice matters. Use the tools given to stand up for your right.
This card isn’t just about aid it’s about restoring dignity to every deserving household.
📝 Final Words
The CM Punjab Rashan Card complaint system ensures that eligible families can voice their concerns and get timely solutions. If you believe you qualify but haven’t received your card, do not hesitate to file a complaint either at your nearest Khidmat Markaz or through the online PSER portal. Your participation helps make this essential program fair and effective for everyone in need.
🤔FAQS Related CM Punjab Rashan Card Complaint
Some common questions about CM Punjab Rashan Card Complaint
Can I file a complaint online without visiting Khidmat Markaz?
Yes, complaints can be submitted through the official PSER website.
What if my CNIC is expired? Can I still complain?
A valid CNIC is required to file a complaint. Renew your CNIC before applying.
Will I get a message after submitting the complaint?
Yes, the department will update you via SMS or phone call.
Can two people from the same family file separate complaints?
No, only one complaint per household is allowed.